Customer Survey Card Comments

Here are this weeks comments from our customer survey cards that these customers who take the time to fill out.  Thank you!!  We do appreciate all comments that are submitted,

Jean of Pewee Valley, KY says:  ”I’m 85 and Mike took the time to explain to me what he was doing to solve my problem.  It’s solved.  I’m happy!”

Mort of Beverly Hills, MI writes:  ”Wonderful 1st experience with your company.  Chuck was great!”

Cathy of Norfolk, VA tells us:  ”Mike is a very nice person to deal with and I would recommend him to anyone.  My sister told me, and I am so glad.”

Carla of Indianapolis, IN goes on to say:  ”You guys are wonderful!  I have a mole problem, can you help me with that?” – Yes Carla we do moles!  Your local office is calling you.

Shawnee of Galloway, OH writes:  ”I was very pleased with my service.  Cameron & Pam were very informative & always helpful”

Betsy of Lexington, KY tells us: ” Matt was very helpful & took the time to thoroughly explain my situation & what to expect.”

John of Omaha, NE says:  ”Came & repaired wood pecker damage after ridding us of wood peckers.”

Manley of Heathrow, FL goes to say:  ”Michael was excellent!  I would be happy to do a testimonial”

Robert of Northville, MI goes on to say:  ”Tom was very thorough, timely visits, good communicator.  The results were good.  He is a very nice person!”

Helen of Bay Front Towers, Houston, TX says:  Wayne came and was very professional.”

James of Fort Wayne, IN says of technician Jake:  ”Very nice, professional young man.”

Critter Control, Inc thanks again to all those who take the time to fill out our customer survey card.  Those cards filled out completely as entered into a drawing for a chance at a $50 dinner gift certificate.  Ask your technician for your chance.

1-800-CRITTER

 

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Critter Chatter – Monthly Ezine Newsletter

Monthly Critter Control, Inc sends a monthly email of our Critter Chatter ezine that contains interesting facts about a wide variety of wildlife. Ramona wrote us about our Critter Chatter ezine newsletter that she receives monthly:

“I absolutely love your newsletter.  I read it immediately whenever I get one.  I especially love the raccoon stuff.  I ran a private educational zoo that raised some orphaned raccoons.  They are a handful.  We discovered the best way to lure them our of some place they weren’t supposed to be was marshmallows.  They can’t resist them.  We also decided they should be called rampoons (rampaging raccoons).  Keep up the fun and interesting newsletter.”

Thank you Ramona!

To sign up for the Critter Chatter and read archived editions, click here.  

April’s ezine newsletter talks about:  Voles and Moles: What’s the difference?

1-800-CRITTER

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Melting Snow Reveals Critter Damage in Yards

SUTTONS BAY, MI — The snow is melting and grass is beginning to show, and so is the damage left behind from critters under the snow.

The experts at Critter Control said they’re getting more calls as animals are getting desperate for food.

People are calling in about vole and mole trails, as well as people trying to get rid of deer, skunks, and raccoons from their yards.

Now that the snow is clearing out, some people are itching to get their lawns back in shape.

“In order to rake, I’ve had to shovel the snow,” said Judy Baker of Lake Ann. “But it’s so nice to look out and see where the snow has melted, so I start raking.”

Baker is ready for spring, but there’s a problem: “The critters are having a really good time.”

As the snow melts, many people are discovering designs in their lawns left behind by voles.

“It looks like somebody with a teeny weenie lawnmower has run around and mowed trails all over your lawn in a curved crooked thing,” said Gretchen Voyle, Horticulture Educator with MSU Extension. “If you’re starving, you’re going to really be chowing down on people’s yards because there’s no food to eat.”

To fix the trails, take a rake to your lawn and spread the soil out so the grass can grow. For the other plants starting to sprout, take extra precaution.

“Everything. Brand new sprouts, whatever, a rabbit’s going to take it right down,” said Joe Patterson, Critter Control technician. “The long winter makes them that much more hungry. So when it melts, there they come.”

“If you’re a hungry rabbit and you see a tulip, it’s like being offered the biggest hamburger ever,” said Voyle.

“I have a few crocuses that have bloomed and sometimes the deer do get to those,” said Baker. “The irises are starting to perk up and I have daffodils. The moles are popping up.”

Experts suggest using a repellant to keep the critters away from your budding blossoms, but say to keep in mind that the wetter the weather, the more applications will be needed.

“As far as deer, you can fence it off, same with rabbits. Typically, trapping is easier to get them and remove them,” said Patterson.

Voyle said this year’s damage will serve as a reminder for what exactly you need to protect before next winter.

“When you’re talking about rabbit fence, they’re always talking about putting it 18 inches above the expected snow. Well this year it probably could have been five foot tall,” said Voyle.

You can buy repellants to put on your plants at Wildlife Management Services in Traverse City or at stores like Menards or Home Depot.

“Hopefully it’s starting to get a little greener,” said Dave Wilson of Traverse City. “I spoke with a few people who know they have a fair amount of sticks to pick up and dead grass to rake up and get ready for spring. I think most of them enjoy that kind of work.

 1-800-CRITTER for your local office.
http://www.upnorthlive.com/news/story.aspx?id=1029503#.U0bdi1VdWSo
by Jamie Innis   UPNorthLive.com
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Critter Control Technician Saves Life – News Coverage

****story updated on 4/4/ at 2:30 p.m.***  

http://www.pctonline.com/Critter-control-technician-saves-life.aspx

LAKEWAY, Texas — Ryan VanHellen, a technician with Critter Control of Austin Texas, was performing a routine home inspection when he discovered something that could not be seen, yet was potentially more deadly than most wild animals he normally faces — an insidious gas leak in the customer’s home.

The customer, Lori Thomas, had been disturbed by a strong odor in the house and believed a dead wildlife animal, such as a raccoon or squirrel in a wall void, was the culprit. VanHellen, a 12-year veteran with Critter Control, was called out.

“When the owner opened the door to the laundry room it hit me like a ‘ton a bricks.’ I said, ‘Yep, you probably have a dead squirrel in here,’” said VanHellen, who proceeded to try and pinpoint where the animal was located in the wall before he opened it up. To his surprise, the smell dissipated as he got closer to the wall.

“I started thinking it might have been a gas leak, so I went to the kitchen and checked out the stove,” he recalled. “The burner was on. Apparently, the week before the cleaning lady had been out and accidentally hit the burner on without lighting it.”

VanHellen turned off the burner opened the windows to ventilate the house and recommended to the owners they have the gas company stop out, just to make certain there weren’t any leaks. One of the reasons the gas leak was not recognized sooner — by both the owners and VanHellen — was because the gas company had recently changed the odor of the propane.

The customer, Lori Thomas, called and thanked VanHellen’s office manager, and wife, Summer, saying, “I don’t know if he told you the story, but your husband saved our lives. We called your company to help us with an uninvited visitor after finding you on YP.com. When Ryan arrived he discovered a gas leak. God is really watching over all us because I called the right people to do the right job. And I am going to put ratings and reviews on your website because you all are amazing. One good term always deserves another, and I’m happy to say that we are alive thanks to you all.”

VanHellen was appreciative of the customer’s heartfelt message, and he noted that this experience illustrates how important it is to not only thoroughly inspect, but to also critically think when doing wildlife work. He said this was not the first time he discovered a gas leak while attempting to locate and remove an animal carcass. A couple years ago he had opened up a fireplace wall in search of an animal carcass and the culprit turned out to be a breech in the fireplace’s gas line.

1-800-CRITTER

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Critter Control® Technician Saves Life!

Lakeway, TX – April 2, 2014 – Critter Control of Austin Texas, Ryan VanHellen was just on another home inspection for trespassing Critters. What he discovered was not something that could be seen, yet was potentially more deadly than most wild animals he normally faces – an insidious gas leak in the customer’s home.

The customer, Lori Thomas, called and thanked Ryan VanHellen’s office manager and wife Summer, saying “I was sending an email this afternoon and it reminded me to call you and thank you and your husband. I don’t know if he told you the story, but your husband saved our lives!  We called your company to help us with an uninvited visitor after finding you on YP.com. When Ryan arrived he discovering a gas leak. God is really watching over all us because I called the right people to do the right job. And I am going to put ratings and reviews on your web site because you all are amazing.  One good turn always deserves another … and I’m happy to say that we are alive thanks to you all.”

To reach your local Critter Control office – 1-800-CRITTER

 

 

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Get Those Bats Out Now

You may have been hearing them all winter long.  Now is the time to have your home inspected for bats.  As bat’s cannot be excluded during their maternity season.

Bats are so small that they can squeeze through openings as small as 3/8”!  Bats typically enter through vents, construction gaps, overhangs or eaves.  And with open windows or un-capped chimneys, bats find all areas to get into a home or building.  If not removed, bats will continue to live within a home or building for years.  The most common complaint from home owners is the noise:  the squeaking, scratching and crawling within the walls and attics, and what they leave behind, the bat droppings (guano).

Despite the fact that bats consume many insects in a single feeding, there are many health risks involved with a bats in attic or bats in basement. Many bats transmit diseases, such as rabies, and the defecation of bats in homes have been known to cause health problems. This is why it is important that trained experts handle and remove the bats in your basement or attic.

First, the bats in your home will be humanely excluded through the use of one-way doors or check-valves. We identify where the bats are entering and then install these devices over the bat entry points, so when the bats leave at night to feed, they can’t re-enter.

It’s important NOT to perform any bat eviction work during the months of June and July, as this is when baby bats are born and the parents will not be able to return to feed their young if one-way doors have been installed, especially for bats in attics. This will lead to dead bats in the attic, which will cause odors, flies and maggots. The trained professionals at Critter Control provide all of these bat-proofing services effectively and efficiently. We will get the bats out of your basement, attic, or any other area of your home.

Call the professionals at Critter Control to have your home inspected for bats.  1-800-CRITTER.

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Second Cat Rescued From Foreclosed Home in Raymond, NH

Congratulations Critter Control of New Hampshire!!

A second cat trapped in a foreclosed home in Raymond was found Tuesday, police said.

Animal Allies and Critter Control found the cat around 12:10 p.m., police said.

Officials said the owners abandoned the home in January and left behind the cats, which survived on a large tub of food and previously evaded rescue attempts.

The other cat was rescued from the home Saturday.

The realtor had said the home was accessed twice within the last month for cleanup efforts, but the cats were nowhere to be seen.

There was no heat on while the cats were at the home.

1-800-CRITTER

To learn more about Critter Control’s animal control and animal removal services, visit Our Services.

For more information on Critter Control franchises, visit Franchise Opportunities.

Interested in joining the Critter Control team? Visit Employment Opportunities for more information.

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Comments From our Critter Control Customers

Katrina F of Browns Summit, NC tells us:  ”Peace of mind is priceless.  thanks for everything.”

Steve F of Houston, TX says:  ”We experienced the nicest and most professional group of people.  Always organized, courteous and a pleasure to work with.”

Shelithia C of Chesapeake, VA writes us:  ”the technician was very informative and told us how we could further prevent the problem from reoccuring.”

Eileen L of Omaha, NE tells us:  ”Scott did a fantastic job.”

Blake D. of Louisville, KY comments:  ”Excellent service!  Very knowledgeable, efficient and polite.”

Faye S. of Royal Oak, MI  says to us:  ”Cody was efficient, knowledgeable, cordial & cute!”

S. D. of Grove City, OH goes on to say:  ”All techs were great, very thorough and well mannered.  Thanks so much!”

Rollin B of Cincinnati, OH notes:  ”He (tech Joesph) was very smart and focus on the job.”

Debbie & Ken W. of Norfolk, VA took the time to say:  ”Once we got the time to fix the problem, established everything went more smoothly.”

Lee A. of Gross Point Farms, MI tells us:  ”Said what and whys and delivered.  Friendly.”

Thank you from Critter Control, Inc for those who take the time to fill out our customer survey cards.  Those cards received filled out in full are entered into a monthly drawing for a $50 dinner certificate.

1-800-CRITTER

 

 

 

 

 

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Are There Squirrels in your Attic or Walls?

Squirrels continue to be the topic of calls today, along with raccoons.

To determine if there is a need to get rid of squirrels in or around homes or other buildings by asking the following questions:

  1. Are there noises in the ceilings or walls?
  2. Are these noises scratching/scurrying noises? Do these noises occur early in the morning?
  3. Are there chewed holes around the building? In siding, gutters, construction gaps or trim?
  4. Are there more squirrels than usual surrounding the building?

If any of these questions apply, call the specialists at Critter Control that know how to get rid of squirrels to help you assess your squirrel situation

Critter Control Technicians are Certified Wildlife Specialists, with the knowledge and tools to get rid of your Squirrel problem. Critter Control offices practice humane squirrel removal techniques that ensure the safe capture and release of the nuisance animals.

Our Critter Control technician will assess the damage caused by the nuisance squirrels and provide solutions not only for repairing the damaged area but will also present a prevention strategy, which may include securing the squirrels’ entry points to your home or business. The sooner these issues are handled and addressed by our squirrel removal expert, the lower the overall cost. Don’t wait to call Critter Control if you hear squirrels in your attic!

1-800-CRITTER

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What our Customers Say About Us

We start off this weeks Critter Control customer survey card comments with comments on our Critter Control of Louisville office.

Mike W of Louisville, KY took the time to say:  ”Josh was very professional and courteous.  Very knowledgeable about critter control.”

Scott H. of Louisville, KY states:  ”Fantastic customer service.  Very impressed!!”

Kate C of Louisville also jotted down:  ”Billy and Mark are great!”

Amanda L of Louisville, KY tells us:  ”Mark & John were both great to work with.  Hoping for good results!”

And the comments coming in from our other offices:

Rick L of Norfolk, Va says:  ”Mike was excellent.  Responsive and effective.”

John M of Virginia Beach, VA goes on to say:  ”Appreciated Mike’s flexibility.”

Josephine A of Ralston, NE gives us:  ”Cory and Scott were very pleasant, I enjoyed their company.”

Barb L of Granite Bay, CA give us a quick note:  ”Mike was awesome!!”

Norma S of vista, CA tells us:  ”Steve was great!”

Thank you to those who take that moment from their busy day to fill out our customer survey cards.

1-800-CRITTER for your local office.

 

 

 

 

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